The orders page
The Orders page shows all your orders organised by status tabs: Pending, Confirmed, Preparing, Ready, Delivering, Completed, and Cancelled.
Order workflow
Every order follows this flow:
Pending — the order has just come in and is waiting for you to accept it.
Confirmed — you have accepted the order.
Preparing — the kitchen is making the order.
Ready — the order is ready for pickup or delivery.
Delivering — (delivery orders only) the order is on its way.
Completed — the order has been delivered or picked up.
You can also cancel an order from any active status.
Updating order status
Click on an order to open its detail view. Use the status buttons to advance the order to the next stage. For example, click "Start Preparing" to move a confirmed order to the preparing stage.
Order details
The order detail view shows everything about the order:
Customer name, phone, and email
Order type (pickup, delivery, or dine-in) and scheduled time
All items with sizes, modifiers, and special requests
Payment method and amounts (subtotal, delivery fee, tip, discount, total)
Order timeline showing when each status change happened
Searching and filtering
Use the search bar to find orders by order number, customer name, or phone number. Use the status tabs to filter by order status.