What are custom fees?
Custom fees let you add surcharges to orders based on specific conditions — public holidays, late-night hours, or as a flat fee on all orders.
Types of custom fees
Fixed amount — a set dollar amount added to every applicable order (e.g., $2.00 public holiday surcharge).
Percentage — a percentage of the order subtotal (e.g., 10% Sunday surcharge).
Creating a custom fee
Go to Settings > Payments.
Click "+ Add Fee".
Name the fee (e.g., "Public Holiday Surcharge").
Choose fixed or percentage.
Set the amount.
Configure when it applies: always, on specific dates, or during specific hours.
Date-specific fees
Set fees that only apply on certain dates. Perfect for public holiday surcharges — add the fee, set the date, and it will automatically apply only on that day.
Time-based fees
Set fees that apply during specific hours. For example, a late-night surcharge between 10pm and midnight.
How customers see fees
Custom fees appear as a separate line item on the customer's checkout and receipt, with the fee name and amount clearly shown. This transparency builds trust with your customers.