What Are Store Alerts?
Once you've linked your Telegram bot, you'll automatically receive proactive alerts when something needs your attention. These alerts help you catch problems before your customers do.
Alert Categories
Critical Alerts (checked every 5 minutes)
Store Offline — a store that should be open is not accepting orders
No Orders During Business Hours — unusual quiet period that may indicate a problem
Payment Without Order — a payment was received but no matching order exists
Duplicate Orders — same customer placed identical orders within minutes
Order Total Mismatch — the order total doesn't match the sum of items
Operational Alerts (checked every 30 minutes)
Delivery Zone Rejections — customers being rejected by your delivery zones
Slow Delivery Times — deliveries consistently exceeding estimated times
High Cancellation Rate — unusual number of cancelled orders
Menu Quality Alerts (checked hourly)
$0 Products — products with zero price that may be mistakes
Empty Categories — menu categories with no visible products
Missing Images — products with broken or missing images
Empty Modifier Groups — modifier groups assigned but with no options
Broken Deals — deals referencing deleted products
Daily Summary (6am AEST)
Revenue Comparison — how yesterday compared to the same day last week
Loyalty Anomalies — unusual loyalty point activity
Subscription Status — billing issues with your subscription
Domain Health — DNS or SSL certificate issues with your custom domain
Alert Deduplication
Alerts are smart about not spamming you. Each alert type has a cooldown period — critical alerts won't repeat for 1 hour, operational alerts for 4 hours, and daily alerts for 24 hours. This means you get notified once about each issue without being overwhelmed.
Do I Need to Set Up Anything?
No! Once your Telegram bot is linked (see Telegram Emergency Controls), alerts are automatically enabled. You'll start receiving them as soon as any issues are detected.