What is the order tracking page?
Every customer who places an order receives a link to a live tracking page. The page shows the current order status, estimated time, and gives the customer a way to message you if something comes up.
What customers see
A status stepper showing the journey from received to preparing to ready or on the way to delivered or collected.
The estimated ready time or delivery time.
A summary of the items ordered.
A chat button to message you about the order.
A banner if the order is running late, so they know to expect a delay.
Live updates
The tracking page updates in real time. As you progress the order through statuses in the merchant app — accepted, preparing, ready, completed — the customer's tracking page reflects each step automatically. They don't need to refresh.
Floating tracker
If the customer browses your menu again while their order is in progress, a small floating tracker stays visible at the bottom of the screen. They can tap it to jump back to the full tracking page at any time.
Tips
Set your prep time realistically — the tracking page surfaces it directly to the customer.
If you're running behind, use the Running behind option in the merchant app. The tracking page will show a delay banner so customers don't worry.
Customers don't need an account to use the tracking page — the link works for guest checkout too.