What modifications are possible?
Once a booking is made, both the customer and your staff can change the details. The most common changes are:
Date
Time
Party size
Notes (allergies, occasions, accessibility)
Customer-initiated changes
Customers can modify their booking from the confirmation email or from their bookings page on your storefront. The system checks availability for the new date, time, or party size and either confirms instantly or asks them to choose another option.
Staff-initiated changes
Open the dashboard and go to Bookings.
Find the booking in the diary or by searching the customer.
Click the booking and choose Edit.
Make the changes and save.
The customer is notified by SMS and email automatically.
Cancellations
Bookings can be cancelled by either the customer or your staff. If a deposit was taken, the cancellation flow handles the refund based on your terms — full refund if cancelled in time, partial or no refund if cancelled too late.
Tips
Set your cancellation policy clearly in the dining information so there's no surprise.
Use the booking notes field to capture changes the customer mentions over the phone.
If a customer wants to change a deposit-paid booking, modifying is usually easier than cancelling and rebooking.